Refund policy

Returns

We offer change-of-mind returns for exchange or store credit when you contact us within 14 days of delivery.

Items must be unworn, unwashed and undamaged, with all original tags attached. For hygiene reasons, intimate items cannot be returned for change of mind. Customers are responsible for return postage for change-of-mind returns.

Please contact us through the Contact page before sending an item back. Returns sent without approval may not be accepted.

Faulty or incorrect items

If an item is faulty, damaged, incorrectly supplied or does not match its description, please contact us as soon as possible. Your rights under the Australian Consumer Law are not excluded or limited by this policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy.

Refunds and credits

Approved change-of-mind returns receive an exchange or store credit. Refunds required under the Australian Consumer Law will be returned to the original payment method.